Insights
Ideas grounded in operating reality.
Industry insights and research from Consoul Associates’ practitioners.
How to Select an ERP Without Buying the Wrong System
A practical seven-step ERP selection framework covering process mapping, requirements, RFI/RFP, scenario demos, fit scoring, TCO and implementation-partner risk.
Seven Signs Your Business Has Outgrown Spreadsheet-Based HR
Seven practical signs that spreadsheet-based HR has stopped scaling—and how SMEs can standardise people processes before selecting an HRMS.
ERP Does Not Create Competitive Advantage. Better Processes Do.
ERP creates value only when process design, master data, controls, management measures and adoption are strong. A practical guide to making ERP a business transformation.
Customer-Centricity Is an Operating Model, Not a Slogan
A practical customer-experience operating model connecting journeys, processes, people, data, technology, measures and governance to reduce customer effort.
Why Digital Customer Journeys Fail at the Last Mile
Why digital customer journeys break at the last mile—and how journey design, ownership, hand-offs and service recovery can reduce customer effort and protect trust.
NBFC Growth in 2026: The Operating Model Must Catch Up
A 2026 executive view of Indian NBFC growth, retail portfolios, bank funding, asset quality and the operating capabilities required for resilient scale.
Where AI Actually Improves Customer Experience — and Where It Makes It Worse
A practical framework for deciding where AI should automate customer service, where it should assist employees, and where human ownership remains essential.
Inclusive Education Works Only When the Operating Model Does
How special-education organisations can connect early identification, individual planning, multidisciplinary delivery, family partnership, assistive technology and governance.
Loan Write-Offs Are Not Loan Waivers: What the 2026 Rules Actually Say
A current guide to Indian bank loan write-offs, technical write-offs, compromise settlements, borrower liability and RBI’s 2026 expected-credit-loss transition.